Quality Drives Customer Satisfaction
The foundation of customer satisfaction starts with quality. Netglobeindia embraces this belief and puts a strong emphasis on optimal quality in our service and deliverables. Inherent in this commitment is our pledge to pursuing zero-defect software
Our Quality System includes the following elements:
? Well-designed sprocesses for ensuring quality of software products and services to meet customer requirements
? Integrated quality control activities such as reviews, inspection, and testing in the development processes
? Metrics to monitor processes, products and services, including measurement of responsiveness, accuracy, completeness, timeliness, efficiency, and auditability
? Project schedule monitoring to ensure timely deliveries
? Focus on defect prevention through training, standards, rules and practices
? Human resource development and training
Benefits to Customers
? Reduced Risks.
Through definition and management of IT processes, Netglobes provides consistent performance, reducing unknowns that lead to risk.
? Reduced Costs.
With better management, tracking and control, Netglobes increases work process efficiency leading to lower IT project costs.
? Better Quality.
Objective and quantitative analysis of process performance gives Netglobes the ability and insight to improve the efficacy of work processes and reduce causes of non-conformance. There is also less time and resource expenditure on re-work and correction of defects, meaning less cost and faster time-to-market.